What printing method do you use?
Our standard printing method is sublimation. We will print your designs onto a sheet of high-release paper, then transfer them onto the apparel. The ink is heated until it disintegrates into the corresponding fabric. The feeling of the design texture is minimal. This is our most advanced style printing method, and most popular across the industry. We can ensure you that we will always use the highest quality printing method to make sure your apparel looks and feels great.
Where is your company?
We are located in HK, China.
Rooms 1318-19, 13/F, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong
Can I get a quotation?
The best way to get a quote is by visiting our home page - https://www.customizesportswear.com/. Select your sport and the apparel you are interested in to view the associated price chart at the top of the webpage. The price chart breaks down the cost per item without customizations. To view the total cost with customizations, complete the step by step ordering process indicated on our website to retrieve an instant quote. Proceeding to the shopping cart will state the total quote with shipping. If you have a special request or any questions, you may always email us at [email protected]. You may also call us at any time at +1 718 619 8198 and we will be more than happy to help.
What are your jerseys and shorts made of?
Most of our jerseys and shorts are made of 100% polyester.
What is your minimum order quantity?
We have no minimum order quantities across all of our products. You may purchase as many items as you would like.
What's the turnaround time?
We have the fastest turnaround time in the nation. Standard industry turnaround is 14-30 business days for production and 3-7 additional business days for shipping. However, with us, our turnaround time including production and shipping is 8-13 business days. The turnaround time including production and shipping is considered after receiving payment for the order and the approval of the proof or preview image we send you. All proofs are created and emailed within 1 hour or less.
What sizes are available?
We have Youth and Adult sizes available, ranging from YXS to Adult 7XL. For every product on our website, you may view the associated size chart to retrieve accurate measurements. If you would like a size not listed on our website, please contact our sales team. We will try our best to meet your needs.
How do I make a change to the order that I placed?
Contact our sales team by calling +1 718 619 8198 or emailing [email protected] and we will try our best to apply your changes as long as your order is not already in production.
I want custom sports uniforms. Is your price the lowest?
Our prices are ALWAYS the lowest in the market for custom apparel. We can assure you that there will be no company in the market that will be able to provide you a lower price and a faster turnaround time than us.
Why is the color of the actual product not exactly the same as the proof I approved?
The colors of the proof as shown are approximate and will differ on each computer monitor or mobile screen. However, the color shown on the proof and actual product will be almost identical.
Can I use another font, not the default font in your proofs?
Yes, you can suggest a special font for us to use on your uniforms. The style of all lettering and numbers can be customized to your choosing.
Can I see a preview or proof before I purchase?
After placing an order, we will send you a free proof of what your order will look like. If you would like to make any revisions to the proof, this is free of charge. We will make as many revisions to your proof as you would like. Once you are 100% satisfied and approve of the proof, we will proceed with processing your order. If you would like, you may cancel your order and request a full refund at anytime before we process your order.
Will I be charged extra if want to change the proof before confirming the order?
No, you may make as many changes to the proof as you would like.
I received my proof and I want to make a change. How can I do that?
Simply reply back to the emailed proof that you received and tell us the change you would like to make. We will revise and send you a new proof.
How long does it take to get a digital proof?
Our average turnaround time is less than 1 hour.
What is a digital proof?
A digital proof is a digital image of how your sports apparel will look. We will show you an image before we start production. You can make as many changes as you like to the digital proof until you are satisfied.
How can I confirm to the proof I received?
Simply reply to the proof email stating that you confirm the proof layout and then we will start production.
What if I need to cancel my order?
You may cancel your order free of charge and receive a full refund if your order is not in production. If the order is already in production, then your order cannot be cancelled due to the production and material cost that we have already incurred.
What happens if there is a mistake with my order?
If there is a production error please email us pictures of your order at [email protected] and we will investigate the matter.
When will I receive my refund?
If you qualify for a refund and we have already issued the refund to you, the refund normally takes between 5-10 business days to reflect on your account. However, the refund may be processed before this. If you do not see a refund within this time frame, please contact your payment method provider directly.
What methods of payment are accepted?
We accept the following credit cards: Mastercard, Visa, Discover, and American Express. You may also pay with PayPal. The method to pay by check is also available for customers who wish to mail in a check. Purchase orders are accepted for schools, certain non-profit groups, and government organizations.
Do you charge sales tax?
We do not charge any tax. We also do not charge any other fees.
How do I place an order if I am a school with a purchase order (PO)?
Visit the order now page and follow the steps to place an order with your specification. Then once you are at the checkout page, enter your shipping and billing information. Below this there will an option to pay by "Check / PO." Click this option and select submit. You will receive an order number by email. Place this order number on your school’s official PO and email this to [email protected].
What is the freight?
The shipping cost will be provided to you in the Shopping Cart page. The shipping cost varies according to the quantity and desired delivery time of your order.
How long will it take before I receive my order?
After approving of the proof we send you, our standard turnaround time is 8 to 13 business days including production and delivery depending on the DHL company(3-7 business days).
How can I track my order?
You may call us at +1 718 619 8198, email us at [email protected], or message us on our live web chat and our sales team will give you an update on your order. Also, once the order is shipped, we can send you a tracking number.
Will I get a tracking number once my order is shipped?
Once your order is shipped, you may contact us by calling +1 718 619 8198, emailing [email protected], or messaging us on our live web chat and our sales team will send you your tracking number.
Can my order be split between different colors and sizes?
We can split an order across different colors and sizes for the same style. Our website already takes this into effect and offers you the lowest price possible.
Could I order two different logos in the one batch of jerseys or uniforms?
Yes absolutely. Simply upload your logos and in the notes section, mention which logos should be assigned to which uniforms and where the placement of the logos should be.
Can I get a discount?
Our prices are always the lowest in the market for custom sports apparel. We can assure you that there will be no company in the market that will be able to provide a lower price and faster turnaround time than our company. Depending on the size of your order, we may be able to offer additional discounts.
Do you offer discounts for large orders and/or non-profit groups?
Our prices are always the lowest in the market for sports apparel. We can assure you that there will be no company in the market that will be able to provide a lower price and faster turnaround time than our company. Depending on the size of your order, we may be able to offer additional discounts.
How do I ensure everything will be properly centered?
Our expert Designers will center align your text, numbers, and / or artwork by default. We will ensure that your designs are properly aligned. You will be able to reference alignment and positioning on the digital proof you receive after you submit your order. You may request as many changes as you would like until your proof is perfect and ready to approve. If we have any questions, we will always contact you to make sure your designs are properly aligned before we begin production.
Can I get a sample before I order?
Please visit our Order Samples page to submit an order for samples. Order Samples: https://www.customizesportswear.com/. We will deliver sample orders within a few business days for you to review our quality and sizing. You can also order one or a few of your exact designs directly from our editor pages as we have no minimum order quantities on most products. Feel free to call us at 1 718 619 8198 if you have any questions.